Frequently Asked Questions (FAQs)

1. What products do you offer?

We specialize in niche wood products, including premium, rare, and exotic woods for builders, furniture makers, artisans, and DIY enthusiasts. Our product range includes hardwoods, softwoods, and specialty woods for various projects.

2. How do I place an order?

Placing an order is simple! Browse our product selection, add the items you want to your cart, and follow the checkout process. You will receive a confirmation email once your order is placed.

3. What are your shipping options?

We offer two main shipping options:

• Standard Shipping (3 to 5 Business Days) for major metropolitan areas.
• Extended Shipping (5 to 10 Business Days) for rural or remote areas or bulkier items.

Shipping costs are calculated at checkout based on the product size, weight, and your location.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package.

5. What is your return policy?

You can request a refund within 7 days of receiving your order for a full refund, as long as the item is unused and in its original packaging. For returns between 7 and 30 days, a restocking fee may apply, and return shipping costs are the customer’s responsibility. Please see our Refund Policy for full details.

6. What should I do if my product arrives damaged?

If your product arrives damaged or defective, please contact us within 48 hours of delivery at support@marketime.shop or call +61 2 6239 2333. We will arrange for a replacement or a full refund at no extra cost to you.

7. How can I contact customer support?

You can reach our customer support team through the following channels:

• Email: support@marketime.shop
• Phone: +61 2 6239 2333

Our customer support hours are Monday to Friday, 9 AM to 5 PM (AEST).

8. Do you ship internationally?

Currently, we only ship within Australia. We do not offer international shipping at this time.

9. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@marketime.shop. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

10. Do you offer custom or bulk orders?

Yes, we offer custom and bulk orders for wood products. Please contact our team at support@marketime.shop or call +61 2 6239 2333 to discuss your project requirements and get a quote.