Product Warranty

At MARKETIME PTY LTD, we stand behind the quality of our products and are committed to providing exceptional service. Our warranty policy is designed to ensure that you are satisfied with your purchase and to offer support if any issues arise with our products.

1. Warranty Coverage

We offer a warranty on our products that covers defects in material and workmanship under normal use. The length and specifics of the warranty vary depending on the type of product. Please refer to the individual product description for detailed warranty information.

2. Warranty Period

• Standard Products: Our standard products come with a warranty period of [insert period, e.g., 1 year] from the date of purchase.
• Specialty Products: Some specialty or custom products may have different warranty periods, which will be specified in the product details.

3. What Is Covered

Our warranty covers:

• Defects in material or workmanship.
• Issues arising from normal use of the product.

4. What Is Not Covered

Our warranty does not cover:

• Damage resulting from misuse, neglect, accidents, or improper handling.
• Natural wear and tear or deterioration over time.
• Modifications or repairs made by unauthorized personnel.
• Products that have been exposed to extreme conditions or environments not intended for the product.

5. Making a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@marketime.shop or call +61 2 6239 2333. Provide your order number and a description of the issue.
2. Provide Documentation: Submit any relevant photos or documentation that support your claim.
3. Return Instructions: Our team will provide you with instructions for returning the product, if necessary. Please ensure the product is securely packaged to avoid further damage during transit.

6. Resolution Options

Upon receipt and verification of your warranty claim, we will determine the appropriate resolution, which may include:

• Repair: We may repair the defective product at no charge.
• Replacement: If the product cannot be repaired, we may provide a replacement of the same or equivalent item.
• Refund: In some cases, a refund may be issued if repair or replacement is not feasible.

7. Additional Information

• Warranty Transferability: Our warranty is typically non-transferable and applies only to the original purchaser.
• Legal Rights: This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

8. Contact Us

For any questions or to initiate a warranty claim, please contact us:

Email: support@marketime.shop
Call: +61 2 6239 2333
Address: 15 Beaconsfield St, Fyshwick ACT 2609, Australia

Thank you for choosing MARKETIME PTY LTD. We are committed to ensuring your satisfaction and are here to support you with any issues related to our products.