Refund and Return Policy

At MARKETIME PTY LTD, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible refund and return policy to assist you.

1. Eligibility for Refunds

• 7-Day Refund Window: You are eligible for a full refund if you request it within 7 days of receiving your order. The product must be in its original, unused condition, and in the original packaging.
• 7 to 30 Days: If your request is made between 7 and 30 days after delivery, you may still return the product, but a restocking fee may apply. The product must be in like-new, resalable condition with all original accessories and packaging intact. Refunds issued in this period may exclude shipping fees.

2. Non-Refundable Items

Certain items may not be eligible for a refund, including:

• Products that have been used or damaged by the customer.
• Custom or personalized items.
• Gift cards or promotional items.

We reserve the right to inspect the product to determine its eligibility for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at support@marketime.shop or call +61 2 6239 2333 within the appropriate time window (7 or 30 days).
2. Provide your order number and a brief description of the reason for your return.
3. Our team will guide you through the return process and provide a return shipping address.

4. Return Shipping

• For returns requested within 7 days, you will receive a prepaid return shipping label.
• For returns requested after 7 days and up to 30 days, customers are responsible for covering the return shipping costs.

5. Refund Process

Once we receive the returned product and inspect it to ensure it meets the return criteria, we will issue a refund:

• For requests made within 7 days, you will receive a full refund to your original payment method.
• For requests made after 7 days (up to 30 days), refunds may exclude shipping costs and include restocking fees where applicable.

Please allow up to 10 business days for the refund to be processed and reflected in your account.

6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of receiving your order. We will arrange for a replacement or a full refund at no cost to you.

7. Contact Us

For any questions or concerns regarding refunds or returns, please contact us:

Email: support@marketime.shop
Call: +61 2 6239 2333
Address: 15 Beaconsfield St, Fyshwick ACT 2609, Australia